Question 1

Who is Switch Labs?

Accepted Answer

Switch Labs is a product development studio that designs, builds, and operates its own software. Its fleet products, including Levy Fleets and Switchboard, support live shared vehicle operations.

Question 2

How are AI features priced?

Accepted Answer

AI features are included in every plan at no additional cost. We don't charge per-token or add AI surcharges.

Question 3

Do you have APIs?

Accepted Answer

Yes, all our products come with robust REST APIs, webhooks, and SFTP integration options for enterprise workflows.

Question 4

Where is data processed?

Accepted Answer

Most Switch Labs products are cloud-native. Data is processed securely in US-based data centers, hosted on infrastructure from providers that hold SOC 2 Type II reports (Vercel and Supabase), with AES-256 encryption and full audit logging. ThreadPDF for Gmail is the exception — it processes your email entirely on your device, so nothing leaves your browser.

Question 5

Can I try before I buy?

Accepted Answer

Yes, most of our products offer free trials or free tiers so you can evaluate before committing.

Question 6

What kind of support do you offer?

Accepted Answer

We offer email support for all plans, with priority support and dedicated account managers for higher tiers.

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